BPM in the Next Wave of Offshoring

Process cycle 1

What will drive the next wave of offshoring into the Philippines? This is a question that I have been trying to answer starting with a couple of articles that I wrote for John Clements Consultants, Inc. in 2011.

As it turns out, the Information and Communications Technology Office (ICTO) of the Philippine national government was interested in finding an answer to the same question. So with the assistance of the Business Processing Association of the Philippines, George Francisco (another DKS alumnus) and I conducted a study that we completed in December 2012. The report is in its final stages of editing.

In the meantime, here is one of two articles that were published online in John Clement’s Wazzup.

Arrow        The Role of BPM in the Future of Outsourcing

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