I found the task of moderating the Focus Group Discussions and the Workshop sponsored by the government’s Information and Communications Technology Office as part of the Preliminary Study for the Corporate Services Segment of the IT-BPO Industry thought-provoking and deeply satisfying. Listening to and recording the views of each of the participants was like getting a photo of their individual experiences, issues, challenges and opportunities. Each of those individual photos formed part of a larger Photo Mosaic that George Francisco and I had to piece together.
I have been an industry insider for the most of eight years already and have my own views and biases comprising my individual photo to add to that Mosaic. But the big picture that emerged from the exercise was breathtaking to me. My first opportunity at making the Photo Mosaic public was in the Presentation of the Preliminary Study for the Corporate Services Segment last 3 April 2013. There were a lot of nodding heads in that forum – which I found gratifying after having completed the painstaking study.
The opportunities for growing the offshoring business in the Philippines are plentiful. But the economic and competitive minefields are equally abundant.
What does your individual photo say about Philippine offshoring and how does it fit in the Big Picture?