The new business pipeline of many captives is dictated by Head Office. Not a few captives, though, are mandated to solicit business from (internal) customers and cultivate customer relationships, notwithstanding that their service fees are based on a fixed amount or rate about actual costs incurred. In the latter situation, BPOs and Captives should then be subject to the same business dynamics. If this is true, the skill sets required for one should be exactly the same as the other. I haven’t worked for a 3rd party BPO so that I can’t really tell for sure. Do you have strong views about this?