No matter what people tell you, words and ideas can change the world.
– Robin Williams
In process management, we talk about the importance of mindset. It is never enough that the company’s quality experts working together with external consultants design the optimal process.
The process owner and his team need to learn a thing or two from Robin Williams. As the following article suggests, to master the art of [process] execution the process team members need to exist in a collective id – naturally aiming with insatiable intensity to please the clients of the process, almost imploring the client to be delighted.
Inside the head of a well-chosen and well-trained process owner, the right mindset is not just a virtue – it is a gift.
Thank you, Robin Williams for living intensely and setting the attitudinal metrics for satisfying a process’ audience – its clients and other stakeholders.
Photo credit:Inside Flipboard
You will be missed in more ways than you could ever have imagined, Robin.