Make invisible pathways visible

The Golden State Warriors were already leading by a whopping 25 points in their game against the Dallas Mavericks with less than 3 minutes to go.  Warriors rookie Jordan Bell – like most rookies – doesn’t get too many chances to display his basketball skills but  felt that that was his moment. Bell threw the ball to the backboard, leapt to catch it, and threw a thunderous slam into the ring. The fans cheered loudly and the young players on the team celebrated the stunning display of skill. Some of the older players and coaches shook their heads in disbelief.

Jordan Bell had broken an unwritten rule of the NBA brotherhood.

The Uproar about Bell’s Showboating

While the players were expected to play on until the final buzzer ended the lopsided game, the winning team was also expected not engage in acts that may be seen as taunting, mocking or otherwise disrespecting their opponents. Coach Steve Kerr warned Bell after the game that his act of playing to the crowd would probably cause him (Bell) some grief in future games from other players who felt offended by his grandstanding.

The basketball fraternity is about keeping fans happy

Clearly, the fans loved Bell’s play and the tension between the unwritten rules of the NBA fraternity and the interests of the paying fans cannot be more striking.  The Mavericks Dirk Nowitzki noted though that while “the play was a bit too much”, it is “almost 2018” and acknowledged that the players views are beginning to shift.

Fans in the stand

Happy fans cheering for their favorite showboating rookie

In any case, I can almost hear Jordan Bell protesting to his coach, “… But coach, nobody told me!

This incident reminds me of a principle in business process management, i.e.,  unwritten rules embedded in processes have to be recognized as a possible point of failure that may hinder the achievement of customer goals. The discovery of unwritten rules is thus a prior step to proposing process improvements or indeed, in introducing intelligent automation.

Uncovering unwritten rules

In the course of documenting processes, it is important to uncover implicit workplace norms and behaviors.

When we ask process operators why they perform certain activities  the way that they do, it is not uncommon to get a response that’s something like “Oh, that’s the way that we’ve always done these things!” or “That’s how work gets done around here.” Whenever the underlying rationale for  a habitual practice or behavior is unclear, there is often a forgotten unwritten rule whose use-by date has expired.

Rites of passage

One area worth looking into for unwritten rules are practices (particularly in professional organizations) that appear to unduly saddle new joiners with unreasonable tasks that could otherwise be easily eliminated with either process streamlining or role redesign. Oftentimes these are anachronistic activities that have been retained to serve as nothing more than rites of passage in the organization. A good example is the accounting firm that I joined as a fresh graduate from University. In that firm, one of my first assignments was to deliver confirmation letters to client companies – a task that could have been performed more than twice as efficiently by messengerial companies. That was an initiation rite as much as it was a way to familiarize new staff such as myself back then with the addresses of client companies.

rites of passage

Welcoming a fresh graduate into the organization

The streamlining of initiation-like practices can be more significant than just the elimination of non-value adding process steps. I have been told a story about a brilliant and ambitious young intern who was driven to quit a medical field of specialization that was in great demand because his supervising consultant drove him too hard too often with successive 24-hour hospital shifts. The inability to grow its specialist pool will certainly affect the hospital’s bottom-line over the long term even if it manages to cope and not suffer any immediate loss in revenue. Certainly, the societal costs of not having an adequate number of specialized doctors will be high.

Tone at the top

Another area to look into are the attitudes, values and behaviors being driven from the top. A famous case study that demonstrates the impact of the leader’s long shadow is the downfall of Enron. In the 1990s, Enron had built a reputation around innovation, ambition and financial sophistication. Nevertheless, the unwritten code of conduct that permeated the organization was the top leadership’s drive for success at any cost. This inevitably led to unscrupulous actions and widespread accounting fraud. By 2001, the company was bankrupt and a number of its top leaders were indicted for various criminal offenses.

More recently, we have seen one head of state speak insensitively about race and ethnicity once too often serving as fuel for white supremacist organizations to assert their intolerant views and violent tendencies. In an equally infamous case, we have another head of  state who often casually recounted his personal acts of violence against suspected criminals despite the abolition of the death penalty in the country, in the process giving rise to a perceived carte blanche for law enforcers and vigilantes to murder suspected felons.

The long shadow of the leader subtly (and sometimes not-so-subtly) drives behaviors in a way that documented policies, processes and procedures do not reflect.


In all the different instances that I cite here, process improvement and intelligent automation will only succeed if the process owners and change managers first recognize the impact of an organization’s unwritten rules and implicit norms and behaviors on its roles, activities and practices as well as the other dimensions of the system at work.


The Twilight of the Captain

The Captain of the San Antonio Spurs walks off the basketball court for the last time

Last January 25, Tim Duncan sat out the game that San Antonio Spurs played against the Golden State Warriors. Duncan was suffering from an injury to his right knee – which was supposedly his good knee. Without their Captain, the Spurs lost that game.  Duncan would not return for several weeks although he did manage to last the regular season and even strove on until the Spurs’ playoffs campaign ended against the Oklahoma Thunder. Duncan went down with his team and his team, with him.

Struggling with two bad knees, we knew that Tim Duncan would likely retire after nineteen seasons with Spurs. We also knew that that last setback against OKC will not define Tim Duncan’s legacy.  And true enough since he announced his retirement, there have been heaps of articles in the usual sports magazines and online sports websites but also articles in Time Money, Entrepreneur, Huffington Post and the New York Times.

This is one more tribute to Tim Duncan (and the Spurs) and this Spurs fan’s attempt to explain that basketball team’s remarkable success that is unmatched by any other organization in all of the four major US professional sports leagues (NBA, NFL, NHL and Major League Baseball).


I personally liked Yaron Weitzman’s homage to Tim in SB Nation:

He, along with Gregg Popovich, transformed the small-market San Antonio Spurs into a powerhouse of a franchise, a team and organization, that every other one in world of professional sports has looked to emulate for years. And it all started with the man known as the Big Fundamental.

His game was never flashy, though to true basketball enthusiasts it was more beautiful than anyone else’s. The impeccable footwork from the low block. The genius-level understanding of defensive angles and positioning. The automatic bank shot off the glass. And, perhaps most important of all, the ability to lead by example and desire to empower the revered man now commonly referred to as Pop.

Read Yaron Weitzman’s SB Nation Article: Tim Duncan announces his retirement after a 19-year career

For all his basketball IQ, Tim Duncan’s success drew in equal measure from his chemistry with the rest of the team and his understated leadership. Rebekah Epstein’s article in Entrepreneur comes closest to my own views on the key ingredients to the success of Duncan and the Spurs.  Rebekah says that there are four leadership lessons that we can learn from the team:

  1. True confidence is quiet – no need to beat your chest when you post-up or point to the sky when you make a three, as Pop would say.
  2. Earning professional respect is the key to success
  3. Teamwork matters
  4. Being consistent counts

Read Rebekah Epstein’s article in Entrepreneur here.

Give more than you take, pull more than you push

Let me add a few more cents worth to Rebekah’s views.

Many fans as well as sports analysts acknowledge the quiet leadership of Duncan. No primal scream from the Spurs alpha dog when he scores that clutch shot. I will add that Duncan’s is not just quiet leadership; his is servant leadership. Tony Parker, Manu Ginobili, Kawhi Leonard and LaMarcus Aldridge all managed to achieve their individual potential because of the San Antonio culture that Duncan exemplified, i.e., leadership that is not associated with codes like power, selfishness and control but rather with harmony, community and teamwork. NBA Commissioner Adam Silver said of Duncan, “His understated selflessness made him the ultimate teammate.”  In other words, he gave more than he took and pulled more than he pushed.

Servant leadership is rare not just in sports but also in business, in government and in almost any leadership environment because the behaviors it requires are both difficult and risky. Servant leaders spend a lot of time on sharing their learning and discovering paths for greater team success without regard for personal benefit other than the sense of self-replenishment and fulfillment that the positive team interactions provide. Servant leadership requires not just courage but also virtues such as humility and self-control, traits that can easily be interpreted as weaknesses in most leadership situations typically pervaded by greed, ego and aggression.

It requires true confidence be a quiet, servant leader. As Pop would say, Tim was already over himself even as a young man – something that you can tell even from the way he was totally oblivious to fashion.

Duncan Fashion

Timmy’s oversized fashion

Photo credit to Bar Stool Sports

The deadly art of teamwork

Teamwork makes the dream work

Teamwork makes the dream work

Tim Duncan is a master of the physics of a bank shot. He is also a virtuoso of the dynamics of the pick-and-roll.  Basketball is a science and Duncan is its Leonardo da Vinci.

While we recognize great scientists like Darwin, Newton or Einstein, none of these scientists achieved their work alone.  You can be sure that the greater the scientific achievement, the greater the number of good scientists that have collaborated on it. Did you realize, for instance, that the giant particle collider in Switzerland has more than 7,000 physicists regularly participating in its experiments?

No matter what the fans of Kobe Bryant may think, basketball is team sport just like true science. The Spurs game relies on rapid ball movement taking place with constant player movement. The team is like a perpetual motion machine on the court. There is no designated shooter in any play; instead, the team relies on always making that extra pass to throw the opponents’ defense off. When the opportunity presents itself – Swooosh!

The Spurs pursue their science with a passion and in the process turn it into art – the deadly art of teamwork!

Watch The Beautiful Game, a Tribute to the San Antonio Spurs.

Beautiful Game

Turning the worst moments into the best

Success did not come easy for Tim – far from it. Every success always came at the heels of failure and pain.

At first, Tim always wanted to be a swimmer. He learned basketball only after Hurricane Hugo destroyed the only Olympic Sized pool in his hometown of Saint Croix. Then, his mother died of breast cancer one day before his 14th birthday. Before she passed away, she made him promise to complete his college education. Tim concentrated on his education and basketball to help relieve the pain of loss of a parent.

When he first started playing, he was horribly awkward in the court. It was only his height– and the perception of Coach Dave Odom that he was extraordinarily focused and that he was learning rapidly – that kept him in the Wake Forest team. He did learn fast and by the time that he completed four years of college, he was already the all-time leading rebounder in the post-1973 NCAA. That was enough to earn him the first draft pick for the San Antonio Spurs in 1997. Behind the twin towers of Duncan and David Robinson, San Antonio won its first ever NBA Championship in the 1998-99 season.

Then disaster struck again. Duncan tore cartilage in his left knee playing against the Sacramento Kings in April 2000. He has to miss the rest of the Regular Season as well as the Playoffs that year. Again, it was Tim’s deep desire to win that allowed him to rapidly recover by the next season. It could have been a career ending injury but instead became the turning point when the mantle of Spurs leadership was finally transferred from Dave Robinson to Tim Duncan.

Each of the worst moments always led to the best and in the course of 19 years, the Spurs had become the most respected team in the NBA. Last January Tim Duncan went down with his team and his team with him. His injuries led Tim to retire. I just can’t wait for what happens next in the Alamo.



This is your team now

Featured image courtesy of


Peter Dizikes, The Twilight of Idols, New York Times,  November 5, 2006

Jim L. Heskett, Why Isn’t ‘Servant Leadership’ More Prevalent?, Working Knowledge, Harvard Business School, May 1, 2013

Great Man Theory, Wikipedia

The Benefits of LBJ’s Homecoming

There was a lot of talk about how the economy of Cleveland would boom with The Homecoming  of the best basketball player of our generation. Business Insider reports that that hasn’t happened yet and may not happen at all (Why LeBron James’ alleged $500 million impact on the Cleveland economy is mostly bunk). Still, the fact that LBJ has a discernible multiplier effect on the Cleveland economy is remarkable.


Photo credit: ESPN

If we were to truly measure Lebron’s impact then, his stats will look something like this:

LeBron James Complete NBA 2014-15 Stats

  • Games played – 82
  • Field goals – 26 points
  • Rebounds – 6
  • Steals – 1.4
  • Assists – 8
  • Jobs created – 192
  • Taxes generated –  $ 14.98 million
  • Capital investments committed – $ 110 million

Another homecoming that happened this month is Kevin Garnett’s and his impact will also most likely extend beyond 94×50 feet of the Target Center court. When the news was first announced, Timberwolves ticket sales reportedly jumped 794% and Ticket King for Wolves ticket sales had its busiest day in 10 years!

I guess the challenge for accountants in the new millennium is how to value “intangible” assets such as TALENT in all shapes and forms. Jobs created, taxes paid, etc. are all measurable – so we have a starting point for measurement.

There are lessons for the Philippine Basketball Association too. If the PBA allows more global talent in, can we see the same sort of economic multiplier?  The drivers of the Philippine economy will then be OFW remittances,  outsourcing and offshoring, tourism … and basketball!

Coach Chot blames himself; it’s time to copy the Spurs

If the team wins the team did well, if it loses it’s Coach Chot’s fault.

The article below breaks down how the Coach Pop and the San Antonio Spurs have kept a step ahead of the competition over the years. It takes talent. It takes discipline and hard work. But it also takes new ideas. Even basketball is not immune from the need for continuous innovation.

It’s the good Coach Chot’s responsibility to get Alapag, Chan, Blatche and the rest of the incredible Gilas team to contribute ideas on how to bring out the best in each player. If the Team with that fearless and unsinkable (collective) heart will win the next two crucial outings, it’s time for some insane basketball innovation that we have seen the troop in Black and Silver deliver year-in and year-out. Go Gilas! Puso!


Never short on heart

(Btw, this guy Andray Blatche looks awesome in the Gilas colors. But I wouldn’t mind him wearing Black and Silver someday – but preferably sometime in the 2014-15 season!!)

Read about: Why Don’t More NBA Teams Try to Emulate the San Antonio Spurs’ Style?


David and Goliath: Gilas Pilipinas in the 2014 Barcelona FIBA Finals


Something occurred to me while waiting for the NBA Christmas Day games.

Malcolm Gladwell recently published “David and Goliath: Underdogs, Misfits, and the Art of Battling Giants”.  In Chapter One, Gladwell recounts the amazing story of Vivek Ranadive, who coached his daughter’s all-rookie National Junior Basketball team. It didn’t help that the girls were also not particularly tall.

Ranadive got the girls to train for soccer – he made them run and run and run. In order to win, he had the most exhausting strategy in mind. He realized that his team should not play to the strengths of their much taller opponents. Instead, he thought that his team should adopt the winning strategy of David against Goliath, which meant utilizing their lightning fast speed.

The strategy worked for Ranadive’s Silicon Valley girls team. A couple of underdog teams in the NCAA had since also had success with the same strategy – Fordham University and my alma mater, Boston University.

I figure that the  34th ranked Gilas Pilipinas team has a very good chance of making the FIBA Finals in Barcelona in 2014 if they adopt the Ranadive approach.

What is this strategy anyway? A full-court press for the whole 40 minutes! This means always trying to choke the inbound pass, use the extra man in the court as a floater to crowd the inbound pass receiver, and ensure that the action happens throughout the full 94 feet of the basketball court and not just half of it. Of course, this means that the defensive players (in this case, Gilas Pilipinas) need to be fast enough to fall back if the offensive team do manage to bring the ball past half court. This also means that Gilas has to be able to execute flawlessly in transition if they do manage to steal the ball in the back court.

Passion and Greatness

If the Gilas Pilipinas team starts hard training now, they can still build the stamina this innovative basketball style requires. (Paging Coach Chot Reyes: What have we got to lose?)

Still, technique is merely half the battle. The greater half is attitude.

On cable TV tonight, I saw the movie “Invictus”, where Morgan Freeman played the great Nelson Mandela. Mandela was asked why he felt so passionately about the South African Rugby Team, the Springboks. Mandela was told that even if the team worked as hard as they could, they will be the fittest team in the 1995 World Cup, but hardly the most talented. Mandela believed that the Springboks can win the title because South Africa was a country in search of greatness. And win the World Cup, they did.

As a nation, we have the deepest passion for basketball. Maybe we need to believe that our team can win. That our team can achieve the basketball greatness that was almost within our grasp during the time of Caloy Loyzaga. Making the prospect of victory credible (despite the team make up) for both the team and its supporters is the coach’s task. Think Greg Popovich in the case of the San Antonio Spurs or Sir Alex Ferguson in the case of Manchester United. Ferguson was so successful that his club won 13 English League titles along with 25 other trophies over 26 seasons. Ferguson’s Formula for success is now even the subject of a Harvard Business Review article

Coach Chot Reyes needs to  make Gilas Pilipinas believe that they can be the deadly Davids in a tournament of gargantuan Goliaths.


(p.s. Who is Vivek Ranadive anyway? And why should we listen to his amateurish, cockamamie idea? Well, apart from being the CEO of TIBCO, he is the leader of the ownership consortium of the NBA’s Sacramento Kings! Coach Chot?)